Welcome to Global Welding Supplies Ltd. (GWS), distributors of high-quality welding, cutting, and welding safety equipment which includes both global and company-owned brands.
Global Welding Supplies Ltd (GWS) is a 100% NZ owned and operated company.
GWS operates from a warehouse and distribution centre in Avondale, Auckland New Zealand. We supply the welding and engineering industries with a wide variety of welding equipment, welding consumables, gas equipment and power & hand tools from stock.
We aim to offer first class customer service, fast delivery times and competitive prices.
Our experienced and knowledgeable staff can offer help and advice – please don’t hesitate to telephone (
0800 536 774) or email (
[email protected]) for assistance.
Our website is open to both GWS registered trade account customers and trade cash customers.
Pricing will only show on the website if you are a registered user and have been assessed and approved by GWS staff.
TRADE ACCOUNTS
The most convenient way to buy from GWS is to open a business account where you then will be able to access your special pricing. Click here to Apply for a trade credit account. Payments can be made by all major cards including Visa, Visa Debit, Cash or Cheque. Terms of payment are 30 days from the date of invoice.
Trade customers need to access the site using their login and GWS supplied password. You will then be able to access any special pricing available to you on the individual product page. You can add products to your basket, proceed to the checkout where you can confirm the purchase. The products will be delivered to the address you provided, and the final amount of the order added to your trade account for payment.
TRADE CASH CUSTOMERS
How To Purchase Goods
We have tried to make our buying experience as simple and as easy as possible for retail customers. You need to set up a cash account online the first time that you shop with us. Please ensure that all your details are 100% correct. To place an order, you will be asked to create an account if you do not already have one and log in.
The account setup asks for a telephone number for security purposes, to help prevent credit card fraud. We will accept orders without a telephone number but in some cases, it may delay the processing of the order. The number will only be used to contact you to discuss the order and will not be passed onto a third party for marketing reasons. It may be given to the courier who may need to contact you to discuss delivery of your order.
Windcave use the industry standard secure socket layer (SSL) technology to encrypt your payment and address details for your peace of mind.
We accept all major debit & credit cards except American Express. Should you enter a card type which we do not accept, you will be advised at the time of ordering. You must ensure that all details given for payment are correct and that you are an authorised user of that payment card.
Windcave is the largest independent Payment Service Provider in the NZ and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
Credit Verification Value (CVV)
CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number.
Telephone Orders
If you prefer to speak to someone to place your order, you can call us on
09 828 9888 or
0800 536 774. Our sales lines are open from 7.30am until 5pm Monday to Friday.
Payment can be made by all major cards including Visa, Visa Debit, Mastercard and ZIP via Windcave.
Order status Notification
It is important to provide us with an email address, and to ensure that you enter your email address correctly. When you first place your order, you should receive an email almost immediately confirming your order reference. Some Internet Service Providers may block our emails as SPAM, if this happens, please contact us on
09 828 9888 or email us at
[email protected]. You will need to add our email address to your service providers address book and ensure that we do not appear in their SPAM Folder.
Once we have received your order, it is submitted to checks and validations – depending on the outcome of this process you will either receive a full order confirmation, or an email notifying you of any problems. This email should follow shortly after you have placed your order.
As your order progresses through our system you will be notified of any important milestones. These may include:
- notices of any delays that might occur (out of stock items etc)
- notifications of problems charging your card
Delivery Charges
ALL orders over $500 are free of charge if booked online. Please note welding electrodes and MIG wire are not included with this free shipping offer. Shipping charges under $500 will be charged standard courier rates from Auckland. Please note that we will charge inter-island rates for those shipments to the South Island of NZ along with the Pacific Islands and beyond. Please contact us for further details.
For details of carriage charges to other destinations please contact us by email at
[email protected] or telephone
09 828 9888.
Our dispatch service is NZ Couriers or truck depending on the weight or value of the order. All our delivery charges are based on your entire order and are not each individual parcel. If the shipping address is Rural NZ then the transport company will charge for a rural delivery and this will be passed on to the customer.
PLEASE NOTE:
We aim to despatch orders within 24 hours Monday to Friday, the normal delivery time from despatch is 2 – 5 working days, but the delivery time can be up to 10 working days (2 weeks) from date of order on some non-stock items. All dispatch and delivery times are estimates, and we cannot give any guarantees on exact delivery times, unless the customer has requested and paid for a timed delivery. Your order may be delayed if the item is not in stock. GWS will try to advise customers, where possible, of delivery dates from our suppliers. As the courier will require a signature, please ensure that someone is available to receive your order when it arrives. Our courier delivers anytime from 8am to 5pm. The couriers and truck deliveries may charge extra for rural and residential NZ addresses.
If you are out when delivery was attempted by the courier, they will leave a card asking you to contact them. If you fail to arrange a new delivery time and the courier returns the goods to us, we will have to deduct the cost of the return carriage from any refund to you. We always send a confirmation email before dispatch.
Despite our best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office or couriers as they may have tried to deliver your package but were unable to. Should you have not received your full order within 10 days of dispatch then please call
09 828 9888 or
0800 536 774 to report it. Written, signed confirmation of non-delivery may be required.
Back Orders
We endeavour to maintain a full stock of all the products featured on our website. Items ordered which are found to be out of stock are placed on Back Order automatically by our system. When an item is out of stock, please be assured that it is already on order by us and will be despatched as soon as possible.
You will not be charged any extra carriage (above what you have already paid) for items placed on Back Order. You may cancel any Back Ordered item provided that it has not been dispatched – please telephone
09 828 9888 or email us at
[email protected]
Cancellation of Order
You have the right to cancel your order prior to dispatch of the goods. You may return any order within 14 days of receipt and receive a refund for any cancelled items provided that you return the goods to us in perfect condition and the goods to be returned must be unused, unopened and in their original packaging. We do not refund your original order postage cost, and the cost of return postage is payable by the customer. We recommend that you use a recorded delivery method, as we cannot be held responsible for any losses incurred in transit back to us.
Returns
To return a faulty or unwanted item, please read our official
returns policy and then download our
Goods Return Authority(GRA) Form. In the case of a suspected fault, it may be that it can be rectified over the telephone, and a return is unnecessary. In certain cases, manufacturers provide support directly to end-users – we will advise you as required. Please call
09 828 9888 if any questions.
In the case of a warranty return, GWS warranty policy is back to base, this requires the customer to return a product under warranty at their own expense.
Courier costs for the return of the item(s) will be at the expense of the customer and goods must be received by GWS in a new and unused condition if a refund is required. We strongly recommend that you use an insured and tracked delivery service for your returns and always obtain proof of postage.
Shortage and Errors
It is your responsibility to contact us regarding any shortages or packing errors within 3 days of receipt of goods. You must check all items are exactly as ordered upon receipt.
Damage
Please note that ALL damage claims must be reported to us within 2 working days of delivery. Any claims for damage cannot be processed after this time. Claims cannot be accepted for damage once goods have been used. We reserve the right to charge for goods sent as replacements if the damaged item is returned used.
Health & Safety
Please read all instructions and any safety warnings carefully before using any product. If you are unclear on the use of the product, please contact us or the manufacturer for clarification before use.
Voltages: please carefully check the voltage rating of any electrical product to ensure that it matches your electrical supply. We will take no liability for any injury or loss through misuse of any item purchased from us.
Guarantees
Most of the products supplied by GWS carry a manufacturer’s guarantee (unless otherwise stated) covering faulty materials or workmanship, general wear and tear or damage is not covered. This does not apply to consumables or wearable parts. Any extended warranties are explained in the description of the product and is supplied by the manufacturer. Many manufacturers will offer a direct repair or replacement service (as applicable), which will often resolve your problem more quickly.
Prices and Availability
We always endeavour to offer you the very best prices, but prices can fluctuate according to market trends, and availability is subject to demand. In all cases, we reserve the right to cancel any order where a pricing error has occurred. All prices on our website are correct at time of checkout. Prices may change at any time.
All prices on our website are correct at time of checkout. Prices may change at any time.
Prices are shown both inclusive and exclusive of GST and a packing slip and/or tax invoice is sent with all goods.
Email offers
To join our mailing list simply enter your email address in the ‘Join our mailing list’ field which can be found in the lower right-hand portion of the screen. There will be a pop-up box for a reminder. We will send you occasional offers and information on new products and the monthly GWS Global Deals flier.
Privacy
We respect your personal privacy 100% and will keep all your information confidential. We will not disclose any of our customer’s information to any third parties and your email address details are safe with us. We do occasionally send out promotional emails with details of products and special offers that you may be interested in. You always have the option on the bottom of these emails, to unsubscribe.
How we use the information you provide us:
Where you provide us with your personal data (e.g. name, email address, address, phone and mobile numbers and/or other contact information) in accordance with the terms of this Privacy Policy, through a facility provided on this website or directly to us by email, you consent to us (and our affiliates) processing and administering your personal data to perform all necessary actions to give effect to your request or instruction and retaining a record of incoming and outgoing communications (e.g. email).
The personal data you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties other than our service providers in accordance with the terms of this Privacy Policy. We may also use information provided to us by other companies who have obtained your permission to share information about you.
Cookies used – Google Analytics
Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Follow the link below for Googles Privacy Policy
https://policies.google.com/technologies/partner-sites
Copyright:
The copyright of this web site and all its content, images and product descriptions remains with GWS. We do not condone the use of our images or descriptions on other 3rd party web sites.
Global Welding Supplies Ltd (GWS)
13 Patiki Road
Avondale, Auckland 1026
Telephone:
09 828 9888
Toll Free:
0800 536 774
Email:
[email protected]
